45-Day Free Returns & Exchanges
At FULLSORA, we know that finding the right fit is the first step toward healthier feet.
That’s why we offer free, 45-day returns and exchanges to FULLSORA customers worldwide when returned in original condition (no label needed, just drop off your box). No hassle, no restocking fees.
IMPORTANT: Keep your FULLSORA box and packaging until you're sure about your fit. You'll need it for our hassle-free return process.
Conditions for Returns & Exchanges
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Returns or exchanges must be made within 45 days of the original order date.
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Shoes must be in new or original condition to be eligible for return or exchange.
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Each order is limited to one total exchanges.
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Must include a Return Merchandise Authorization (RMA) number on your exchange for tracking purposes.
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Extra credit offered for exchanges that are not used will not be included in refund.
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All Final Sale items are not subject to returns or exchanges.
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Please note Returns or Exchanges not shipped 28 days after placing the request will be canceled.
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For international orders, we do not refund international duties, taxes, or Value Added Tax (VAT). Due to varying international postage rules and regulations, shipping costs both ways for returns and exchanges on International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient.