Unlock Hassle - Free Shopping: FULLSORA's 45 - Day Return and Exchange Promise
I. The 45 - Day Return and Exchange Policy in Detail
1.1 Duration Advantage
At FULLSORA, we understand that choosing the right shoes takes time—especially when it comes to ensuring they fit perfectly and support your foot health. That’s why we offer a generous 45 - day window for returns and exchanges, a timeframe that far exceeds many industry standards. This extended period gives you ample opportunity to test the shoes in your daily routine, whether it’s for walking, working, or casual wear, so you can make a confident decision without feeling rushed.
1.2 Worldwide Coverage
Our 45 - day free return and exchange policy isn’t limited to a specific region—it’s available to FULLSORA customers across the globe. No matter where you’re located, as long as you purchase from FULLSORA, you can enjoy the same hassle - free return and exchange benefits as local customers. We believe everyone deserves access to a flexible shopping experience, regardless of their address.
1.3 Hassle - Free Process
We’ve designed our return and exchange process to be as simple as possible. When you need to return or exchange your shoes (as long as they’re in original condition), there’s no need to print out complicated labels—just place the shoes back in your original FULLSORA box and drop it off at a designated shipping location. What’s more, we never charge restocking fees. You won’t have to worry about hidden costs eating into your refund or exchange value; our goal is to make the process smooth and stress - free from start to finish.
II. Conditions for Returns & Exchanges
2.1 Order Cancellation Rules
- Cancellation Time Limit: You may initiate an order cancellation request within 24 hours of placing the original order. This timeframe allows us to process your request before shipment preparations begin.
- Merchant Order Processing Time: After you place an order, FULLSORA will verify your order details (including product availability, shipping address accuracy, and payment confirmation) within 1 working day. If the order is confirmed valid and in stock, we will start shipment preparation and dispatch the package within 2 - 3 working days after verification.
- Eligibility for Cancellation: If you initiate the order cancellation request earlier than the shipment time and within the 24 - hour cancellation window specified above, your order can be canceled successfully. Once the order has been shipped (you will receive a shipping confirmation email with a tracking number), cancellation requests will no longer be accepted, and you may refer to our return policy instead.
2.2 Time Limit for Returns & Exchanges
To be eligible for a return or exchange, your request must be initiated and the item must be shipped back to our return address (15056 Shoemaker Ave, Santa Fe Springs, CA 90670, USA) within 45 days of the original order date. We recommend marking this date on your calendar or setting a reminder, as late requests may not be processed. This timeline ensures we can efficiently manage inventory and continue offering the same level of service to all customers.
2.3 Condition of the Shoes
Shoes must be in new or original condition to qualify for a return or exchange. This means no signs of wear and tear (such as scuffed soles, creased uppers, or stretched fabric), no missing parts (like shoe inserts, tags, or dust bags), and no modifications (such as added insoles or altered laces). We understand accidents happen, but this requirement helps us ensure the next customer receives a product that meets FULLSORA’s quality standards.
2.4 Exchange Limit
Each original order is limited to one total exchange. This policy is in place to prevent excessive exchanges and maintain fair access to our inventory for all customers. If you’re unsure about your size or style after the first exchange, we recommend reaching out to our customer service team for personalized guidance—they can help you find the right fit to avoid additional needs for exchanges.
2.5 RMA Number Requirement
For all exchange requests, you must include a Return Merchandise Authorization (RMA) number on the outside of your shipping box. This number is essential for tracking your package and ensuring your exchange is processed quickly. To get an RMA number, simply contact our customer service team via email or through your FULLSORA account—we’ll provide it to you within 24 business hours, along with simple shipping instructions.
2.6 Extra Credit and Refund
If you received extra credit (such as a promotional discount or loyalty reward) when initiating an exchange and you later decide to request a refund instead of completing the exchange, the unused extra credit will not be included in your refund amount. Refunds will only cover the actual amount you paid for the shoes, excluding any non - refundable extra credit. We’ll always clearly communicate this to you when you request a refund, so there are no surprises.
2.7 Final Sale Items
All items marked as “Final Sale” on our website or in your order confirmation are not eligible for returns or exchanges. Final Sale items are typically offered at a discounted price, and this restriction allows us to pass those savings on to you. We strongly recommend double - checking the size, style, and product details before purchasing Final Sale items, as no exceptions will be made.
2.8 Shipping Deadline for Returns & Exchanges
Once you’ve submitted a return or exchange request and received confirmation from our team, you must ship the item back within 28 days of the request date. If the item is not shipped within this timeframe, your return or exchange request will be automatically canceled, and the item will not be accepted once it arrives. This helps us keep our processing timeline on track and ensures we can fulfill other customer orders promptly.
2.9 Shipping Fee Responsibility for Returns
- Returns Caused by the Consumer: If the return is initiated due to reasons related to the consumer (e.g., change of mind, incorrect size selection, or dissatisfaction with the style that does not involve product quality), the consumer shall be responsible for the return shipping fee. The specific amount of the shipping fee will be determined by the express company you choose, and you will need to settle the fee directly with the express provider.
- Returns Caused by FULLSORA: If the goods you receive are damaged, defective, or incorrect (e.g., wrong size, wrong style, or missing accessories) due to our errors (such as order processing mistakes or quality control oversights), you will not be required to bear any shipping fees for the return. We will either provide a pre - paid shipping label for you to use or reimburse the full shipping cost you incurred (please keep the shipping receipt for reimbursement verification).
2.10 International Orders
For international orders, please note that we do not refund international duties, taxes, or Value Added Tax (VAT)—these fees are imposed by your local government or customs office, not by FULLSORA, and we have no control over them. Additionally, all shipping costs (both for the original delivery and the return/exchange shipment, unless the return is caused by our error) for International, Army Post Office (APO), or Fleet Post Office (FPO) orders are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees before placing an international order.
III. Tips for a Smooth Return/Exchange Experience
3.1 Keep the Packaging
IMPORTANT: Always keep your original FULLSORA box and all packaging materials (such as tissue paper, dust bags, and shipping labels) until you’re 100% sure about your shoe fit. The original box is required for all returns and exchanges—we cannot process your request if the shoes are shipped in a different box, as this increases the risk of damage during transit. Storing the box in a dry, flat place will help keep it in good condition for future use.
3.2 Contact Information
Should you have any questions regarding the return or exchange process, need to obtain an RMA number, or simply want to clarify any aspect of our policy, our customer service team is here to assist you. You can reach us via email at service@fullsora.com. Our email support team is available 24/7, ensuring that you can get in touch with us at any time, regardless of your time zone. When emailing, be sure to include your order number, the reason for the return or exchange, and any relevant details about the shoes, such as the style, size, and color. This will help us process your request more efficiently.
Our friendly and knowledgeable customer service representatives are trained to answer all your questions, guide you through the RMA number generation process, and provide any additional information you may need. Whether you're a first - time customer or a long - time loyal shopper, we're committed to providing you with the highest level of service to ensure a smooth return or exchange experience.
IV. Conclusion
4.1 Recap of the Policy's Benefits
FULLSORA’s 45 - day return and exchange policy, combined with clear order cancellation rules and transparent shipping fee responsibility, is designed with your convenience in mind. From the 24 - hour order cancellation window and 1 - 3 working day order processing time to the distinction between consumer - and merchant - caused return fees, every detail is intended to make your shopping experience stress - free. Our extended 45 - day return window, worldwide coverage, and no - restocking - fee process further enhance this flexibility.
4.2 Encouragement to Shop with Confidence
With our comprehensive policy—covering order cancellation, returns, exchanges, and shipping fees—you can shop at FULLSORA with complete confidence. There’s no need to worry about making the wrong choice or unexpected costs: we give you the time to confirm your fit, the clarity to understand your responsibilities, and the support to resolve any issues. Whether you’re ordering your first pair of FULLSORA shoes or adding to your collection, rest assured that we’re committed to your satisfaction every step of the way.